In this episode of The Security Strategist podcast, host Jonathan Care, Lead Analyst at KuppingerCole Analysts, speaks with Sudhir Reddy, the Chief Technology Officer (CTO) of Esper, about how to build trust in ‘Zero Trust.’. They explore this paradox in Zero Trust systems, where human trust is essential for the system to function effectively. 

Reddy emphasises the need for intelligent friction in security measures, allowing for a balance between security and business operations. The conversation also highlights the importance of understanding user needs and building trust within security systems to ensure effective implementation of Zero Trust strategies.

When asked about the key message for CISOs, CEOs and IT decision-makers, he urges them to “stop measuring adherence to rules.” Instead, “start measuring where people are bypassing them — that’s where your friction is hurting the business.”

At Esper, this approach guides everything from device management to enterprise policy design: security that protects without slowing you down. Discover how Esper is redefining Zero Trust through Intelligent Friction.