"The tools we make are observability tools today. But it can never be the goal of our business to provide observability. The goal of our business as a vendor and as a partner with our customers is to give them understandability,” stated Nic Benders, the Chief Technical Strategist at New Relic.
In this episode of the Don't Panic It's Just Data podcast, host Christina Stathopoulos, the Founder of Dare to Data, speaks with Benders about where observability is headed in IT systems. They particularly discuss how AI is transforming observability into a more comprehensive understanding of complex systems, moving beyond traditional monitoring to achieve true understandability.
Benders explained the importance of merging various data types to provide a complete picture of system performance and user experience. He believes AI can bridge the gap between mere observation of systems and a deeper understanding of their functionality. This could ultimately lead to enhanced incident response and operational efficiency.
Ultimately, Benders advises IT leaders to embrace change. The tech industry is constantly changing and advancing. Instead of fearing new tools, organisations should focus on what they need to grasp the unknown. As he puts it, "a lot of unknown is coming over the next few decades."
